Privacy policy

Who handles your information?

CY Smart Solutions operates Video Sarthi. This policy covers information processed through our website and studio. External services linked from the product have their own privacy policies. For a privacy question or request, use the Contact page.

Information we process

• Account information, including your phone number, account identifiers, sign-in verification and session information.
• Content you provide or generate: briefs, stories, prompts, reference images, logos, character assignments, voice identifiers, voice recordings, audio, generated clips and exports.
• Payment and credit records, including order and payment identifiers, captured amounts, refunds, credit balances and generation activity. Payment credentials are entered through Razorpay’s checkout; our application does not require you to send card details or UPI PINs to support.
• Operational information such as request and job identifiers, timestamps, errors, browser or network information and security logs. Support messages may include any information you choose to share.

Why we use it

We use this information to verify sign-in, provide and secure your workspace, create and deliver requested media, maintain character and brand references, process payments, track credits, diagnose failures and respond to support requests.

Only provide personal information and media you are authorized to share. Reference faces and voice recordings may identify people, so get their permission before submitting them.

Service providers and sharing

Generation requires sending the relevant prompts, references and audio to the provider used for that request. Depending on the feature and account configuration, this can include OpenAI, ElevenLabs, Higgsfield, fal.ai or our configured generation infrastructure. Their processing and retention terms also apply to the data they receive.

Infrastructure and delivery providers such as AWS and Cloudflare help host, authenticate, store and deliver the service. Razorpay processes payments. Sign-in code delivery and support may use WhatsApp, email and their associated service providers. Information may be processed in countries other than your own.

We may disclose information where required by law or reasonably necessary to investigate abuse, resolve a payment dispute or protect users and the service. This policy does not promise that third-party providers have identical retention or model-training policies.

Cookies and browser storage

The studio uses cookies for sign-in sessions and security. Browser storage also remembers some interface preferences, welcome-offer visibility and local editing drafts. Blocking required cookies can prevent sign-in; clearing browser storage can remove locally saved edits.

Payment, hosting and other external services may use their own cookies or similar technology when you interact with them. Refer to their policies for those uses.

Retention and security

Workspace content is stored so you can return to your projects and exports. Account, transaction and diagnostic records may also be retained as needed for service operation, security, disputes and legal obligations. Archiving a project is not the same as permanently deleting its data.

Access controls and other safeguards help protect data, but no system can guarantee absolute security. Third-party providers and backups can have separate retention periods. We do not promise immediate deletion from every system when content is removed from the interface.

Your choices and requests

You can choose which optional references and recordings to upload and can stop submitting new generation requests. Contact us to request access to, correction of or deletion of your personal information, or to raise a privacy grievance. We may verify your identity before taking action.

A request to withdraw permission or delete data may affect features that depend on it. Certain records may need to remain for payment reconciliation, security or legal reasons. We will explain relevant limitations when handling your request, subject to applicable law.

Updates to this policy

We update this page when our practices change and show the latest update date above. Where applicable law requires additional notice or consent, that requirement still applies.